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Frequently asked questions

Do you ship overseas?


Tricky question! The answer is yes....but not to everywhere. Given we're an alcohol producer, we are restricted in where we can and cannot ship to. Generally, most of Europe is fine to ship to and most of the USA and Canada are not. Please DO NOT order online if you would like it to be shipped overseas. Instead, please contact us with your shipping address and what you'd like to purchase and we will investiate if its possible and provide you with an obligation free quote (because shipping can be kinda expensive!)




How do you ship in Australia?


Generally, we use Fastway Couriers. They're quick, reliable, cost effective and the local courier Garry is an absolute legend. We will provide you with the tracking details as soon as your package is shipped so you can begin the count down til your goodies arrive.




What's your returns policy?


We do not offer a change-of-mind policy on items purchased online or in store. If you believe there is a fault with your product, or if it was damaged in transit please contact us and we will sort it out straight away.




What if I can't find what I want?


Just shoot us an email! Sometimes we may have just a few bottles left so we will pull a product from the online store. Sometimes we are a little forgetful and haven't uploaded new products. If in doubt, please send us a message, email or call and we will be more than happy to help!




Can you ship to P.O Boxes?


We find Fastway Couriers to be a little more reliable than Australia Post - however being in a regional area ourselves, we understand that sometimes AusPost is the way to go. If you'd prefer us to ship to a P.O Box then add this as your shipping address. If you're not fussed either way, please add your preferred address as your shipping address and add an alternative address in your checkout comments.





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CONTACT US

5 Alexandra Street

Bundaberg East, QLD, 4670

0404 331 280

info@ohanawinery.com.au

Tuesdays - Thursdays: 12:00pm - 4:00pm

Fridays - Saturdays:    10:30am - 4:00pm

Sundays:                     10:30am - 2:30pm

Mondays:                    Closed

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© 2020, Ohana Winery. All rights reserved.       ABN: 88976305862       QLD Wine Producer Licence: 210437